Privacy Policy

1. Introduction

Carmel Roast Ltd. ("we", "us", "our") operates the website carmelroast.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding coffee orders and services.

2. Information We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, and delivery address when you submit our contact form or place an order.
• Communication data: messages you send us regarding bean orders, wholesale inquiries, or general questions.
• Technical data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.
• Cookie preferences: your acceptance or decline of our cookie consent banner.

3. How We Use Your Information

We use collected data to:

• Respond to inquiries and process coffee orders
• Provide wholesale quotes and delivery coordination
• Improve our website and user experience
• Send order confirmations and service-related communications
• Comply with legal obligations under Israeli law

4. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies: to remember your cookie consent preference (stored in localStorage).
• Analytics cookies: to understand how visitors use our site (only if you accept cookies).

You can accept or decline cookies via the banner at the bottom of the page. Declining cookies will not prevent you from using the site, but some analytics features may be limited.

5. Legal Basis for Processing

Under the Israeli Protection of Privacy Law, 5741-1981, and applicable regulations, we process your data based on:

• Your consent (contact form submission, cookie acceptance)
• Performance of a contract (fulfilling coffee orders)
• Legitimate interests (improving our services and website security)

6. Data Sharing

We do not sell your personal data. We may share information with:

• Delivery partners for order fulfillment within the Haifa area
• Email service providers for order confirmations
• Legal authorities when required by law

7. Data Retention

Contact form submissions are retained for up to 24 months unless a business relationship continues. Order records are kept for 7 years as required by Israeli tax regulations. Cookie consent preferences are stored locally on your device until cleared.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent at any time
• Lodge a complaint with the Israeli Privacy Protection Authority

To exercise these rights, contact us at beans@carmelroast.pro.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance.

12. Contact

For privacy-related questions or requests:

Carmel Roast Ltd.
11 HaNasi Avenue, Haifa 3463405, Israel
Email: beans@carmelroast.pro
Phone: +972 4 555 8919
Company Registration: 516219919